About
Leadership
At OneSupport, leadership comes from real-world experience and a genuine understanding of what it takes to lead through change. Our leadership team brings decades of combined experience across customer experience, cloud contact centers, and managed IT services—supporting organizations with a steady, thoughtful approach focused on reliability, security, and results that truly matter.
Operational
Excellence
We lead with a deep understanding of complex CX and IT environments, ensuring every engagement is designed for performance, scalability, and security.
Customer-Centric Thinking
Our leadership decisions are driven by how technology and people come together to improve customer and end-user experiences—across every interaction.
Accountability
at Scale
From SLAs to compliance frameworks, we hold ourselves accountable for measurable outcomes—ensuring every engagement delivers real value, reliability, and results.
Long-Term
Partnership
We build relationships focused on sustainable growth, continuous improvement, and shared success—not transactional delivery or short-term outcomes.
What Guides Us
Decades of CX
and IT Leadership Experience
With more than three decades of experience across customer experience delivery, cloud contact center technology, and managed IT services, OneSupport leadership has guided organizations through periods of growth, transformation, and operational change.
Consequently, our team understands how to modernize environments without disrupting service—balancing innovation with stability, security, and cost predictability.
Our Guiding Force
Leadership That Shapes Our Culture
Leadership at OneSupport directly influences how we hire, train, and support our teams. As a result, our remote-first workforce model—pioneered in 1998—reflects leadership values rooted in trust, accountability, flexibility, and performance.
This alignment ensures our people are empowered to deliver exceptional service while maintaining a culture built on respect, growth, and shared responsibility.
Anthony Herrera
Chairman of the Board
Anthony Herrera serves as Chairman of the Board of Directors for OneSupport and has been the driving force behind the company’s long-term success. Anthony founded the business in 1993 to serve as a level one technical support call center for Dell Computers.
George Yang
Chief Executive Officer
George Yang serves as the Chief Executive Officer. George has been with OneSupport since 1993 when the company was founded. He has proven to be a vital part of OneSupport’s growth, leveraging his expertise in tactical and strategic decision-making for the company’s overall direction.
Jill Herrera
Chief Financial Officer
Jill Herrera serves as Chief Financial Officer for OneSupport. Jill has held this position since 1994. Through Jill’s guidance, OneSupport has achieved significant profitability by making critical financial decisions vital to the success of the company.
Ray Perez
Chief Technology Officer
Raymond Perez serves as the Vice President of Technology for OneSupport. He has been with the company since 1997, and has prepared for rapid growth by overseeing the development and deployment of systems and applications designed to enable the flow of information through the organization.
Ryan Lommel
VP of Sales & Service Delivery
Ryan Lommel is Vice President of Sales & Service Delivery at OneSupport. His expertise in process analysis and optimization has driven the development of sustainable support strategies that enhance customer satisfaction and ensure successful service delivery for OneSupport clients.
Jessy Riley
Vice President of Finance
Jessy Riley is Vice President of Finance at OneSupport. Since 2006, she has led accounting operations, driving risk mitigation, financial accuracy, and compliance with reporting standards to ensure operational excellence and fiscal integrity.
Andrew McEwen
VP of Operations
Andrew McEwen is Vice President of Operations at OneSupport. Since 2003, he has been instrumental in driving operational excellence and scalable growth. He leads front-line management teams and ensures consistent, high-quality service delivery across key strategic accounts.
Nick Riley
VP of Operations
Nick Riley is Vice President of Operations at OneSupport. Since 2008, he has led training, talent development, and recruiting—playing a key role in scaling the organization. Under his leadership, OneSupport has doubled its workforce and significantly reduced employee turnover.
Stephen Henley
Assistant VP of Operations
Stephen Henley, Assistant Vice President of Operations at OneSupport, has led support operations since 2012, including major emergency response efforts and expansion during the pandemic. He oversees rapid-response readiness, workforce optimization, and performance across the enterprise.