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LOGISTICS

Hardware Management & Logistics

OneSupport Hardware Management and Depot Services deliver end-to-end hardware support—including imaging, configuration, repairs, replacements, and shipping. We streamline IT logistics, accelerate deployment, and ensure your workforce stays equipped and productive.

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Hardware Lifecycle — Motion Graphic
Hardware Lifecycle RECEIVE · IMAGE · CONFIG · SHIP · RETURN DEPOT HUB 01 Intake & Audit RECEIVE 02 IMAGE OS Deploy 03 CONFIG Setup & Cert 04 SHIP 48-State Deploy 05 RETURN Refresh & Reuse 24-HR SLA IMAGING 10K+ DEVICES MANAGED 99.4% ON-TIME DEPLOYMENT

10,000+

Devices Managed Annually

99.4%

On-Time Deployment Rate

24hr

Imaging SLA Turnaround

48

State Coverage

LOGISTICS

Smart Logistics.
Reliable Support.

At OneSupport, we simplify the complex. Our Depot Services for Managed IT provide centralized, end-to-end hardware lifecycle support designed to power a modern, distributed workforce. From initial device imaging to secure disposal, we handle every step with speed, precision, and security—so your teams can stay focused on business priorities, not technical disruptions.

Service
Device Imaging & Configuration
Devices are preloaded with operating systems, applications, and security settings—customized to your organization’s needs. Assets are tagged, enrolled in your MDM or EMM, and ready for plug-and-play use.
Break/Fix & Advanced Exchange
Hardware repairs are fast and dependable. We offer hot swaps—shipping a replacement device immediately to reduce downtime, while the faulty device is returned for repair or recycling.
Asset Recovery & End-of-Life
Ensure compliance and sustainability with certified data destruction, secure disposal, and green recycling. We align with NIST, HIPAA, and environmental standards to protect your business and the planet.
Refresh & Re-Deployment
Optimize lifecycle value by reconditioning and reassigning hardware across departments or users. We support seamless transitions, from team growth to seasonal turnover.
Global Logistics & Fulfillment
From enterprise HQs to remote employees across the globe, we ship kits, peripherals, and fully imaged systems with full tracking, carrier coordination, and delivery confirmation.
Lifecycle Reporting & Compliance
Gain visibility with detailed reporting—track assets, SLA performance, device history, and compliance status in one place. Our insights support planning, auditing, and IT governance.

THE PROCESS

From Intake to Deployment.

A repeatable, auditable process that eliminates guesswork and keeps every device moving on schedule.

📥
Step 01
Receive
Intake, inventory audit,
condition assessment
Same-Day Intake
💿
Step 02
Image
OS deploy, app install,
policy config
24-HR SLA
⚙️
Step 03
Configure
User setup, security cert,
MDM enrollment
48-HR Turnover
📦
Step 04
Ship
Packaging, labeling,
tracked delivery
NBD Delivery
🔄
Step 05
Return
Recovery, wipe,
reimage or retire
72-HR Refresh

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