Phone, Live Chat, Text, Email and Social Media

Our agents are equipped to handle all possible communications channels, the right way. Our training strategy ensures that the level of engagement is friendly, knowledgeable, and efficient. With the multiple communications channels in mind, we are able to deliver engaged, loyal customers, a competitive advantage through integrated tools, and streamlined customer service.

Tier I, II and III Technical Advisor Staffing

Our staffing is responsible for not only maintaining superior product knowledge and a passion for customer satisfaction, but also, for creating an outstanding experience at every level of the interaction; providing support solutions for a wide range of customer needs in a face-paced and energetic environment.

Hardware & Software Support

We offer omnichannel hardware and software support, meeting customers on the channel or channels that they prefer at every level of interaction with your organization. Omnichannel support involves companies offering customers numerous ways to interact. The innovation is that omnichannel customer support takes a holistic view by attempting to create a seamless customer experience across channels, ensuring your customer is delivered the best possible solution and experience.

Billing, Payments, Ticket Entry and Updates

We take the role of your company during each call, answering politely and quickly so your customers feel valued and respected during every transaction. Additionally, our multi-channel support services can transfer messages via phone call, text, email, or fax, whichever you prefer.

Add/Remove/Cross-sell/Up-sell Products & Services

Companies seeking to keep pace with industry leaders must embark on an omnichannel transformation—one that views touchpoints not in isolation but as part of a seamless customer journey. And since customer journeys aren’t simple and linear but a series of handoffs between traditional and digital channels that can vary significantly by customer type, an effective strategy requires an in-depth understanding of what customers truly want. To design an omnichannel experience, companies should follow a sequential process composed of four essential components:

• Setting the design principles based on an overarching omnichannel strategy.
• Designing service journeys, ensuring that the end-to-end digital and live-contact journeys address identified customer needs and preferences and have clearly defined digital migration points.
• Identifying foundational enablers to support the journeys, featuring multiskilled agents and best-practice contact-center operations to engage with customers live.
• Defining the IT architecture with next-generation enabling technology to support a seamless omnichannel experience.

An omnichannel transformation is the only way for a company to address rising complexity, provide an excellent customer experience, and manage operations costs.