Seamless Integration.
oneconnect:
cloud contact center
In a digital-first world, fast, secure, and scalable customer interactions are a must. Powered by OneConnect, OneSupport’s Cloud Contact Center delivers AI-driven, omnichannel engagement that integrates with your existing systems. Our cloud-native platform adapts quickly, helping you mobilize faster, enhance experiences, and fuel growth.
OneConnect
Infrastructure
The OneConnect Infrastructure delivers high-performance, secure, and scalable IT solutions, ensuring 99.9% uptime, real-time monitoring, and compliance-driven security to support business-critical operations.
Paired with OneSupport’s Cloud Contact Center, OneConnect, which has the capability to fully integrate with customer’s existing systems, businesses gain a fully integrated, AI-powered, omnichannel communication platform that enhances customer engagement across voice, chat, email, and social media.
With intelligent automation, predictive analytics, and seamless CRM integration, companies can optimize support, improve efficiency, and elevate customer satisfaction—all while leveraging a future-ready, cloud-native architecture designed for growth.
Omnichannel Communication
Seamlessly interact with customers via voice, chat, email, SMS, and social media on a unified platform, ensuring consistent and personalized experiences across all channels.
AI-Driven Contact Center Automation
Enhance customer service with AI-powered chatbots, sentiment analysis, and intelligent call routing. Predictive insights drive faster resolutions and smarter decision-making.
Workforce Optimization & Performance Analytics
Boost efficiency and customer satisfaction with real-time agent monitoring, AI-powered performance tracking, coaching, and smart workforce scheduling—all designed to optimize operations and elevate KPIs.
CRM & Third-Party Integrations
Seamlessly integrate with platforms like Salesforce, Zendesk, Microsoft Dynamics, and HubSpot to unlock a 360-degree view of customer interactions—driving deeper engagement and smarter service.
Advanced Security & Compliance
Protect customer data with end-to-end encryption, multi-factor authentication, and strict access controls—while staying fully compliant with PCI DSS, HIPAA, SOC 2, and other industry standards.
OneSupport: Connect Anywhere, Support Everywhere
Next-Generation Cloud Contact Center &
IT Infrastructure – Powered by OneConnect
A Cloud Contact Center Platform That Delivers Smarter Customer Interactions
OneSupport’s Cloud Contact Center, OneConnect, and Managed Services help your business stay agile and innovative with expert, proactive IT management. We ensure seamless performance, security, and scalability—while continuously optimizing your infrastructure, implementing critical updates, and enhancing efficiency. As your strategic partner, we maximize uptime, streamline operations, and power growth with technology tailored to your needs.
Secure Cloud Hosting & Data Management
Power your operations with high-performance cloud infrastructure, featuring automated backups and disaster recovery. Our scalable hybrid cloud solutions are built to support remote and distributed teams with reliability and flexibility.
Network Performance & Optimization
Ensure ultra-fast, secure, and reliable connectivity to power your cloud-based contact center. Optimize bandwidth, minimize latency, and maintain 99.9% uptime for seamless customer experiences.
Secure & Compliance-
Driven IT Solutions
Safeguard customer interactions and business data with enterprise-grade security, paired with expert regulatory compliance support across finance, healthcare, retail, and government sectors.
AI-Powered IT Monitoring & Management
Stay ahead of disruptions with 24/7 proactive monitoring that detects and resolves issues before they affect operations. Our automated threat detection and rapid response capabilities enhance security, reduce downtime, and ensure seamless business continuity.
Scalable IT Infrastructure for Growth
Empower your business with cloud-native architecture designed to scale effortlessly, enabling seamless expansion without disruption. Our future-proof technology solutions help reduce long-term costs, improve operational efficiency, and ensure you’re always ready.