Privacy Policy
Overview
This Privacy Policy explains how OneSupport, Inc. ("us," "our," or "we") collects, uses, and discloses personal information gathered through our website www.onesupport.com (the "Website").
We believe in transparency. This policy is designed to give you a clear picture of what data we collect, why we collect it, and how you can exercise control over it — so you can engage with OneSupport with confidence.
Information We Collect
When you use or access the Website, we may collect personal information in two ways: information you provide directly, and information collected automatically during your visit.
Contact Information
Name, email address, and phone number submitted through contact or sign-up forms.
Business Information
Employer name, website, and customer ticketing software details you provide.
Employment Applications
Resumes, cover letters, and any information submitted through employment inquiries.
Form Submissions
Any content you submit via our "Contact Us" form, newsletter, or other Website forms.
We also automatically collect certain technical data when you visit:
- Browser & Device Information — Standard data automatically collected by most browsers, including browser type and operating system.
- Cookies — Pieces of information stored on your device that allow us to track browser type, time spent, pages visited, referring URLs, and usage patterns. You can disable cookies in your browser settings.
- Pixel Tags & Log Files — Tracking systems that function similarly to cookies, providing insight into which content has been viewed.
- Analytics Technology — We use Google Analytics and similar platforms to understand visitor behavior. These tools use cookies and may collect your IP address. You can opt out via Google's opt-out page or by disabling cookies in your browser.
How We Use Your Information
We use the information collected for the following purposes:
- Providing the Website and our services to you and our business customers.
- Operating, debugging, improving, and enhancing our Website and other services.
- Understanding how visitors use our Website to identify features and services of interest.
- Communicating with you, including responding to requests and providing promotional information.
- Recruitment and hiring — evaluating and processing employment applications.
- Storing preferences, recognizing returning users, and customizing your experience.
- Creating aggregate or de-identified data for research and analytics.
- Maintaining safety, security, and integrity of our Website, technology, and organization.
- Protecting against malicious, deceptive, fraudulent, or illegal activity.
- Enforcing our policies, terms of use, and legal rights.
- Evaluating or participating in a merger, acquisition, divestiture, or similar business transaction.
Disclosure of Your Information
We may share your personal information in the following circumstances:
- Business Customers — Individual requests that our business customers may need to address on your behalf.
- Corporate Family — Information relevant to joint business transactions within our corporate family.
- Business Partners — Organizations that support services we analyze for our business customers.
- Service Providers — Contractors and third parties we use to support our operations.
- Legal Compliance — To comply with applicable law, regulations, and industry standards.
- Rights & Safety — To protect the legal rights, property, safety, and security of OneSupport, our users, and others.
- Fraud Prevention — To protect against and investigate malicious, fraudulent, or illegal activity.
- Business Transfers — To a buyer, successor, or other organization in the event of a merger, acquisition, or asset sale.
- With Your Authorization — To any other party you explicitly authorize.
Your Rights & Choices
Certain privacy laws — including those in the European Union and California — may grant you specific rights regarding your personal information.
The nature of the services we provide may cause us to receive or process personal information on behalf of our business customers. That information is not collected through this Website and is not subject to this Privacy Policy. It may be subject to our customers' own privacy policies.
You have several options for managing your data:
- Access & Correction — Request access to, amendment of, or deletion of your personal information by contacting us as described below.
- Opt Out of Data Collection — You may choose not to provide information through the Website, though some features may require it.
- Disable Cookies — You can restrict cookies through your browser settings or device operating system, though some functionality may be affected.
- Interest-Based Advertising — To opt out of interest-based advertising by participating third parties, visit the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA).
- Do-Not-Track — At this time, the Website does not respond to browser "do-not-track" signals. We may allow third parties to collect data across sites and over time for interest-based advertising.
Third-Party Links
The Website may contain links to websites, applications, and services operated by third parties. We are not responsible for the privacy policies or practices of those third parties.
We encourage you to review the applicable privacy policies of any third-party sites you visit through links on our Website.
Changes to This Policy
We may update this Policy at any time and without prior notice to reflect changes in our privacy practices. When updates occur, we will revise the Effective Date shown at the top of this page.
We encourage you to periodically review this Policy for the most current information on our privacy practices.
Contact Us
If you have questions or comments about this Policy, our privacy practices, or would like to request access to, amendment of, or deletion of your personal information, please reach out to us directly.
Privacy Requests & Inquiries
Our team is available to assist with any data rights requests or questions about how your information is handled.
info@onesupport.com