Onesupport:Â for your customers
Your Trusted Partner for Customer Experience, Managed IT, and Cloud Contact Center Solutions
At OneSupport, we design, implement, and operate exceptional customer experiences. We focus on building strategic solutions with the latest tools and technologies that make achieving revolutionary results safe, effective and attainable.
Enhance, Evolve, Transform.
Your customers deserve the best in every interaction. That’s why we deliver world-class Contact Center Services and Managed IT solutions tailored to your business. We start by mapping the ideal customer experience with our clients, leveraging over 30 years of expertise and cutting-edge technologies to create personalized, dynamic solutions that inspire loyalty and drive business success.
From building meaningful customer relationships to optimizing operations, fueling growth, and increasing profitability, OneSupport is your trusted partner in crafting unforgettable experiences with measurable results.
SERVICE OFFERINGS
OneSupport empowers businesses with Cloud Contact Center Services, Managed IT, and Customer Experience Solutions to enhance efficiency, security, and engagement. From AI-driven support and omnichannel communication to reliable IT management, we streamline operations and elevate customer satisfaction. Scale with confidence and stay ahead with OneSupport.
solutions delivered at scale
OneSupport delivers flexible, scalable solutions designed to grow with your business, ensuring seamless support, optimized operations, and enhanced customer experiences. Whether you’re a startup expanding rapidly or an enterprise managing complex demands, our solutions adapt effortlessly to meet your evolving needs—maximizing efficiency, reliability, and performance at any scale.
Years of Industry Experience
Customer Interactions Handled Monthly
Support & Uptime Guaranteed
%
Average Cloud Infrastructure Cost Optimization
WHY ONESUPPORT?
For over 30 years, OneSupport has delivered exceptional customer experiences and Managed IT Solutions.
We design world-class Contact Center Services and Managed IT solutions customized for your business – so you can stay focused on growth.
OneSupport will handle your crucial customer interactions and operational tasks with care and precision today, and has the secure infrastructure, technologies and geographic footprint to be able to confidently scale to meet tomorrow’s demand.
24/7 Omnichannel Support
With 24/7 Omnichannel support, customer’s enjoy personalized assistance anytime, anywhere – ensuring excellent experiences across every touchpoint.
AI & AUTOMATION FOR FASTER RESOLUTIONS & EFFICIENCY
By harnessing AI & automation, OneSupport accelerates issue resolution, reducing downtime, and enhancing overall customer satisfaction.
SECURE, COMPLIANT, & RELIABLE SOLUTIONS
Ensure seamless and efficient customer interactions with secure, compliant, and reliable solutions that protect data, uphold industry standards, and build lasting trust.
STREAMLINED IT MANAGEMENT
With our streamlined IT management, you gain reliable, integrated systems that easily allow the delivery of exceptional customer experiences.
SCALABLE & CLOUD-BASED SOLUTIONS FOR BUSINESS GROWTH
Our scalable, cloud-based solutions empower businesses to deliver seamless, reliable, and responsive customer experiences – driving growth without limits.
ADVANCED ANALYTICS & REAL-TIME INSIGHTS
Leverage advanced analytics and real-time insights to anticipate customer needs, optimize support operations, and deliver exception customer service experiences, excellently.
Business outcomes
When you work with OneSupport, you’re choosing more than a service provider—you’re gaining a dedicated partner committed to delivering business outcomes that transform your customer experience and drive your success every step of the way.
Frequently Asked questions
How does OneSupport recruit and hire agents?
OneSupport handles all recruiting in-house, allowing us to maintain full control over who we bring onto our team. Our rigorous hiring process includes skills assessments, behavioral interviews, and background checks to ensure we select only the most qualified candidates. We focus on recruiting agents with strong customer service experience and problem-solving abilities, ensuring they align with our quality standards and client expectations.
How does OneSupport handle Quality Assurance (QA)?
OneSupport maintains a dedicated QA team that monitors calls, chats, and emails using industry-leading tools. Our QA process includes random sampling, real-time monitoring, performance analytics, and regular agent coaching to ensure high service standards. Additionally, managers conduct two reviews per month for each agent, focusing on process adherence and how well the agent follows directions. Clients can also customize QA scorecards to align with their business goals.
How does OneSupport track Key Performance INDICATIOrs (KPI'S)?
OneSupport tracks KPIs through real-time reporting dashboards, call analytics, and performance management software. Common KPIs we monitor include Average Handle Time (AHT), Customer Satisfaction (CSAT), First Call Resolution (FCR), Service Level, and more. Clients have access to a reporting portal where they can download and customize reports in near real-time, as well as access and download call recordings. We provide transparent reporting and regular performance reviews to ensure alignment with client goals.
How does OneSupport integrate with client systems and tools?
OneSupport seamlessly integrates with various CRM, ticketing, and communication platforms such as Salesforce, Zendesk, HubSpot, ServiceNow, and proprietary tools. Our full in-house software development team assists with integrations and process improvements, ensuring smooth API and system connections for efficient data flow and customer support operations.
What communication channels does OneSupport support?
OneSupport provides omnichannel support, including voice, chat, email, social media, SMS, and AI-powered self-service options, ensuring a seamless customer experience across all touchpoints.
Where are OneSupport’s agents located?
OneSupport offers both U.S.-based and Mexico-based support options. When clients choose a U.S.-based model, all agents and management are 100% U.S.-based. Our Mexico-based agents operate separately but are culturally aligned and managed by our U.S. team to ensure seamless service.
What security measures does OneSupport have in place?
Security is a top priority at OneSupport. We implement multi-factor authentication (MFA), end-to-end encryption, PCI DSS compliance for payment processing, SOC 2 certification, and strict access controls. Our agents receive continuous security training to handle sensitive data safely.
How does OneSupport bill for services?
OneSupport offers flexible pricing models tailored to client needs, including:
- Agent Hour: Dedicated agents billed by the hour.
- Shared Per Minute: Pay only for the actual talk/chat time used.
- Per Call: A flat rate per completed call.
- Customized Models: Hybrid pricing structures based on volume and business requirements.
Can OneSupport provide multilingual support?
Yes, OneSupport offers multilingual support with agents fluent in English, Spanish, and other languages upon request. Our global workforce ensures accessibility for diverse customer bases.
How quickly can OneSupport onboard a new client?
The onboarding timeline depends on the complexity of the program. Standard implementations can be completed within 2-4 weeks, while more complex integrations may take longer. Our team works closely with clients to ensure a smooth and efficient transition.
What differentiates OneSupport from other contact center providers?
- 30+ years of experience in customer support outsourcing.
- Scalable and flexible staffing solutions.
- U.S.-based, nearshore, and offshore agent options.
- Advanced security and compliance measures.
- Proven track record of driving customer satisfaction and operational efficiency.
- Full in-house software development team to assist with integrations and process improvements.
NEW CLIENT PROCESS
mapping the ideal experience
discovery
Collaborate with one of our highly experienced sales team members who will take the time to understand your unique needs from the very beginning, providing personalized guidance and support to lay the groundwork for a strategic partnership.
IMPLEMENTATION
This hands-on, client-centered implementation process not only brings your project to life with precision, but also establishes a strong foundation for ongoing collaboration, innovation, and long-term success, ensuring that your needs are met every step of the way.
PLANNING
By mapping out your project’s scope and workflow, we will develop a comprehensive roadmap to integrate your vision into our plan, ensuring a smooth and successful delivery while strategically aligning each milestone with your overarching goals.
DOCUMENTATION
This structured approach to documentation updates and reporting not only promotes transparency throughout the onboarding process but also establishes a solid foundation for seamless communication, continuous collaboration, and sustained long-term success.
MOBILIZATION
This tailored approach ensures that your project is meticulously optimized to deliver measurable value, laying a strong foundation for long-term success while fostering a collaborative partnership built on trust, innovation, and shared goals.
MAINTENANCE & SUPPORT
By integrating ongoing maintenance with 24/7 technical support, we keep your project robust, secure, and adaptable to evolving needs. This proactive approach ensures operational excellence, minimizes disruptions, and gives you the confidence to focus on your core objectives.
let’s get to work!
Looking for expert Managed IT Solutions, Customer Experience Enhancements, or a cutting-edge Cloud Contact Center? You’re in the right place! Whether you need 24/7 support, tailored guidance, or a complete business solution, our team is ready to help. No hassle, just seamless solutions.