Refund Policy for OneSupport
This is the Refund Policy for OneSupport and teleNetwork:
One-Time Charge Accounts – If we are unable to fix your problem, we will approve a refund request if the request is within 48-hours of the service provided. We will notify you of the approval or rejection of your request.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 48-hours.
Subscriptions Accounts – If on the first issue contacted about we are unable to resolve your problem we will approve refunds if the request is within 48 hours of the services provided. If you are past 48 hours or have a different issue in the future, we will evaluate any requests.
If you are approved within 48 hours, then your reimbursement will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days. If you are past 48 hours, the initial charge will stand and you are free to cancel the monthly subscription plan.
See also the Terms of Service for OneSupport.
We work to provide experiences for our customers that build strong relationships. We believe in always putting our customers first and being accountable. That’s how we work to earn your trust and loyalty. We don’t have robots or scripts, just answers from courteous, knowledgeable U.S. tech support professionals.