ONESUPPORT FOR ENTERPRISE

GROWTH & SCALABILITY

ACHIEVING GROWTH &
SCALABILITY WITH ONESUPPORT

COPY NEEDED FOR GROWTH & SCALABILITY // We provide new hire virtual classroom training, one-on-one mentoring, cross-training, and refresher/continuing education as needed. Our curriculum is initially built after attending a Train-the-Trainer (T3) session with our client, in which we discuss training expectations and details of the new engagement. Typically, we rebuild the training materials supplied by our client so that they fit with our training structure, including screenshots and walkthroughs of applicable tools. During the onboarding and training process, we work closely with our client to ensure we have all information needed to prepare agents.

INNOVATIVE SOLUTIONS FOR VARIOUS INDUSTRIES

RELEVANT INDUSTIRES / GROWTH & SCALABILITY COPY NEEDED // Our unique approach to customer engagement and performance improvement hinges on the ability for us to create custom tools and processes that your business is able to utilize and integrate with existing applications for functions such as billing administration, account validation, provisioning, sales, and other features. OneSupport for Enterprise offers a complete solution with focus on:

Industries
Cost Reduction
Products & Services
Sales
Reporting
Monitoring

WHY ONESUPPORT IS THE RIGHT PARTNER FOR YOU

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SERVICE DESIGN EXPERTISE

Our solutions are designed based on the needs of your customers and your business goals.

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TRANSFORMATIONAL APPROACH

We apply innovative technology in order to deliver a unique customer experience and maximum efficiency.

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OUTCOME-BASED BUSINESS MODELS

Our long-term strategic partnerships are based on contractual models which aim to increase the success of our clients.

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DELIVERY CAPABILITIES

We deliver OneSupport quality services with the highest data security and compliance standards.

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PIONEERS OF WORK-AT-HOME

With our diverse network of delivery sites, both brick-and-mortar, and Work-at-Home, we provide services in approximately x amount of states, including x.

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AGILITY AND CUSTOMER CENTRICITY

We are quick to adapt and customize our services to the changing needs of our clients.

THE FULL ONESUPPORT FOR ENTERPRISE SOLUTION

ONESUPPORT ENTERPRISE SERVICES

GROWTH & SCALABILITY

PLATFORM INTEGRATION

CONTACT CENTER MANAGEMENT

OMNI-CHANNEL SUPPORT

TALENT ACQUISITION & TRAINING

GROWTH & SCALABILITY

ENTERPRISE CONTACT CENTER SOLUTIONS

GROWTH & SCALABILITY

COPY NEEDED // OneSupport is a leading provider of outsourced customer care, technical support, and enterprise contact center solutions for technology product and service providers. Founded in 1993, OneSupport has helped design and implement highly successful contact center strategies for some of the largest and most innovate companies in telecommunications, retail, and technology.

Over the past two decades, we have been able to cultivate a highly qualified Work-at-Home workforce ranging across 20+ states while also recruiting and managing on-premise employees based in 4 sites in the US and Mexico City.

COST REDUCTION

Our training strategy is 3-tiered: Agents are first presented training materials that encompass tools, procedures, and policies. Next they are given “live tours” of the tools and procedures by Trainers utilizing the actual tools and screen sharing the how/what/why of each. Lastly the agents themselves are tasked with using the tools to perform all the functions they would on the job.

INDUSTRIES

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HARDWARE & SOFTWARE SUPPORT

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BILLING, PAYMENTS, TICKET ENTRY, AND UPDATES

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ADD / REMOVE PRODUCTS AND SERVICES

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CROSS-SELL / UP-SELL PRODUCTS AND SERVICES

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WHY ONESUPPORT IS THE RIGHT PARTNER FOR YOU

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SERVICE DESIGN EXPERTISE

Our solutions are designed based on the needs of your customers and your business goals.

et|icon_lightbulb_alt|

TRANSFORMATIONAL APPROACH

We apply innovative technology in order to deliver a unique customer experience and maximum efficiency.

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OUTCOME-BASED BUSINESS MODELS

Our long-term strategic partnerships are based on contractual models which aim to increase the success of our clients.

et|icon_datareport|

DELIVERY CAPABILITIES

We deliver OneSupport quality services with the highest data security and compliance standards.

et|icon_globe|

PIONEERS OF WORK-AT-HOME

With our diverse network of delivery sites, both brick-and-mortar, and Work-at-Home, we provide services in approximately x amount of states, including x.

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AGILITY AND CUSTOMER CENTRICITY

We are quick to adapt and customize our services to the changing needs of our clients.

GROWTH & SCALABILITY IN 
ENTERPRISE BUSINESS

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Let’s Partner Up

Say Hello!

Now you know a little bit about us, we’d really love to talk about you!
How we can help you create new connections with customers and prospects?
No matter your business challenges and opportunities, we’ve got friendly conversation waiting for you!

If you feel more comforable giving us a call,
we can be reached 24/7/365 at (844) 818-3415

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