ONESUPPORT FOR ENTERPRISE

TALENT ACQUISITION &
TRAINING APPROACH

THE WORK-AT-HOME MODEL:
TALENT ACQUISITION &
TRAINING APPROACH

We provide new hire virtual classroom training, one-on-one mentoring, cross-training, and refresher/continuing education as needed. Our curriculum is initially built after attending a Train-the-Trainer (T3) session with our client, in which we discuss training expectations and details of the new engagement. Typically, we rebuild the training materials supplied by our client so that they fit with our training structure, including screenshots and walkthroughs of applicable tools. During the onboarding and training process, we work closely with our client to ensure we have all information needed to prepare agents.

PIONEERS OF THE WORK-AT-HOME-MODEL

WORK-AT-HOME / TRAINING APPROACH COPY NEEDED HERE // Our unique approach to customer engagement and performance improvement hinges on the ability for us to create custom tools and processes that your business is able to utilize and integrate with existing applications for functions such as billing administration, account validation, provisioning, sales, and other features. OneSupport for Enterprise offers a complete solution with focus on:

Work-At-Home Model
Talent Acquisition & Culture
Implementation & Onboarding
Quality Assurance & Observations
Training & Nesting Process
Universal Agent Model

WHY ONESUPPORT IS THE RIGHT PARTNER FOR YOU

et|icon_link_alt|

SERVICE DESIGN EXPERTISE

Our solutions are designed based on the needs of your customers and your business goals.

et|icon_lightbulb_alt|

TRANSFORMATIONAL APPROACH

We apply innovative technology in order to deliver a unique customer experience and maximum efficiency.

fab|fa-pushed|

OUTCOME-BASED BUSINESS MODELS

Our long-term strategic partnerships are based on contractual models which aim to increase the success of our clients.

et|icon_datareport|

DELIVERY CAPABILITIES

We deliver OneSupport quality services with the highest data security and compliance standards.

et|icon_globe|

PIONEERS OF WORK-AT-HOME

With our diverse network of delivery sites, both brick-and-mortar, and Work-at-Home, we provide services in approximately x amount of states, including x.

fab|fa-connectdevelop|

AGILITY AND CUSTOMER CENTRICITY

We are quick to adapt and customize our services to the changing needs of our clients.

THE FULL ONESUPPORT FOR ENTERPRISE SOLUTION

PIONEERS OF THE WORK-AT-HOME MODEL

TALENT ACQUISITION & TRAINING APPROACH

PLATFORM INTEGRATION

CONTACT CENTER MANAGEMENT

OMNI-CHANNEL SUPPORT

TALENT ACQUISITION & TRAINING

GROWTH & SCALABILITY

ENTERPRISE CONTACT CENTER SOLUTIONS

THE WORK-AT-HOME MODEL:
TALENT ACQUISITION & TRAINING

We provide new hire virtual classroom training, one-on-one mentoring, cross-training, and refresher/continuing education as needed. Our curriculum is initially built after attending a Train-the-Trainer (T3) session with our client, in which we discuss training expectations and details of the new engagement. Typically, we rebuild the training materials supplied by our client so that they fit with our training structure, including screenshots and walkthroughs of applicable tools. During the onboarding and training process, we work closely with our client to ensure we have all information needed to prepare agents.

WORK-AT-HOME

Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy.

TRAINING & NESTING PROCESS

Our training strategy is 3-tiered: Agents are first presented training materials that encompass tools, procedures, and policies. Next they are given “live tours” of the tools and procedures by Trainers utilizing the actual tools and screen sharing the how/what/why of each. Lastly the agents themselves are tasked with using the tools to perform all the functions they would on the job.

TALENT ACQUISITION & CULTURE

Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy.

IMPLEMENTATION & ONBOARDING

Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy.

QUALITY ASSURANCE & OBSERVATIONS

Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy.

UNIVERSAL AGENT MODEL

Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy. Insert our copy.

WHY ONESUPPORT IS THE RIGHT PARTNER FOR YOU

et|icon_link_alt|

SERVICE DESIGN EXPERTISE

Our solutions are designed based on the needs of your customers and your business goals.

et|icon_lightbulb_alt|

TRANSFORMATIONAL APPROACH

We apply innovative technology in order to deliver a unique customer experience and maximum efficiency.

fab|fa-pushed|

OUTCOME-BASED BUSINESS MODELS

Our long-term strategic partnerships are based on contractual models which aim to increase the success of our clients.

et|icon_datareport|

DELIVERY CAPABILITIES

We deliver OneSupport quality services with the highest data security and compliance standards.

et|icon_globe|

PIONEERS OF WORK-AT-HOME

With our diverse network of delivery sites, both brick-and-mortar, and Work-at-Home, we provide services in approximately x amount of states, including x.

fab|fa-connectdevelop|

AGILITY AND CUSTOMER CENTRICITY

We are quick to adapt and customize our services to the changing needs of our clients.

ONEUPPORT’S WORK-AT-HOME MODEL

EXAMPLE OF THE SUCCESS OF OUR WORK-AT-HOME MODEL

COPY NEEDED FOR WORK AT HOME // TRAINING APPROACH // Insert relevant copy in regards to written testimonial for whoever we are capturing as our example to the right. That will go here, Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Let’s Partner Up

Say Hello!

Now you know a little bit about us, we’d really love to talk about you!
How we can help you create new connections with customers and prospects?
No matter your business challenges and opportunities, we’ve got friendly conversation waiting for you!

If you feel more comforable giving us a call,
we can be reached 24/7/365 at (844) 818-3415

Pin It on Pinterest