ONESUPPORT FOR ENTERPRISE

WE CONNECT PEOPLE TO YOUR BRAND, AND OUR BRAND TO YOUR PEOPLE.

ONE APPROACH,
MULTIPLE SOLUTIONS

TECHNOLOGY PLATFORM CUSTOMIZATION

Increase customer satisfaction with proprietary tools built for your organization

OMNI-CHANNEL CUSTOMER SUPPORT

Keep pace with industry leaders and embark on an omnichannel transformation

TALENT ACQUISITION & TRAINING APPROACH

Pioneers of the Work-at-Home and Universal Agent Model

GROWTH & SCALABILITY

We design operational models for clients looking to grow and scale their business, as programs and products develop

CONTACT CENTER MANAGEMENT SUITE

We provide a Contact Center Management Suite that offers as much unparalleled integration as well as the ability to adapt and grow with our clients

THE FULL ONESUPPORT ENTERPRISE SOLUTION

WHY ONESUPPORT IS THE RIGHT PARTNER FOR YOU

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SERVICE DESIGN EXPERTISE

Our solutions are designed based on the needs of your customers and your business goals.

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TRANSFORMATIONAL APPROACH

We apply innovative technology in order to deliver a unique customer experience and maximum efficiency.

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OUTCOME-BASED BUSINESS MODELS

Our long-term strategic partnerships are based on contractual models which aim to increase the success of our clients.

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DELIVERY CAPABILITIES

We deliver OneSupport quality services with the highest data security and compliance standards.

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PIONEERS OF WORK-AT-HOME

With our diverse network of delivery sites, both brick-and-mortar, and Work-at-Home, we provide services in approximately x amount of states, including x.

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AGILITY AND CUSTOMER CENTRICITY

We are quick to adapt and customize our services to the changing needs of our clients.

CHECK OUT WHAT WE’VE DONE

We’ve built some of the most solid relationships with our clients and have impacted large businesses across the globe with our dedicated and hands on approach. Here are some of our recent studies on how OneSupport was able to add value with our innovation, tailored to the needs of your company. Please feel free to contact us to find out more.

Merger & Acquisition Growth Initiatives

Case Study: OneSupport and Frontier Communications

Customer Experience Interaction Model Developer

Case Study: OneSupport and Google, Inc.

Business Continuity and Disaster Recovery

Case Study: OneSupport and Twilio

Let’s Partner Up

Say Hello!

Now you know a little bit about us, we’d really love to talk about you!
How we can help you create new connections with customers and prospects?
No matter your business challenges and opportunities, we’ve got friendly conversation waiting for you!

If you feel more comforable giving us a call,
we can be reached 24/7/365 at (844) 818-3415

ONESUPPORT ENTERPRISE SERVICES

WE CONNECT PEOPLE TO YOUR BRAND,
AND OUR BRAND TO YOUR PEOPLE.

PLATFORM INTEGRATION

CONTACT CENTER MANAGEMENT

OMNI-CHANNEL SUPPORT

TALENT ACQUISITION & TRAINING

GROWTH & SCALABILITY

WHY ONESUPPORT IS THE RIGHT PARTNER FOR YOU

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SERVICE DESIGN EXPERTISE

Our solutions are designed based on the needs of your customers and your business goals.

et|icon_lightbulb_alt|

TRANSFORMATIONAL APPROACH

We apply innovative technology in order to deliver a unique customer experience and maximum efficiency.

fab|fa-pushed|

OUTCOME-BASED BUSINESS MODELS

Our long-term strategic partnerships are based on contractual models which aim to increase the success of our clients.

et|icon_datareport|

DELIVERY CAPABILITIES

We deliver OneSupport quality services with the highest data security and compliance standards.

et|icon_globe|

PIONEERS OF WORK-AT-HOME

With our diverse network of delivery sites, both brick-and-mortar, and Work-at-Home, we provide services in approximately x amount of states, including x.

fab|fa-connectdevelop|

AGILITY AND CUSTOMER CENTRICITY

We are quick to adapt and customize our services to the changing needs of our clients.

TECHNOLOGY PLATFORM CUSTOMIZATION & IMPLEMENTATION

One of the key elements to our success has been the development and integration of proprietary technology that we’ve built with our in-house software development teams. We realized early on that standard out-of-the-box contact center systems would not be able to provide the functionality that we were looking for. We set out to build our own platform that provided better visibility, analytics, and insight into agent and engagement performance. We have successfully utilized our proprietary tools and processes to reduce customer churn, improve one call resolution, and increase customer satisfaction beyond what our partners were able to achieve.

 

BUSINESS CONTINUITY & STAFFING

Avoid business disruption with a critical staffing plan

ARTIFICIAL INTELLIGENCE

We will help your brand build machines that can reason, learn, and integrate intelligently with your business

PROPRIETARY PLATFORM INTEGRATION

OneSupport’s native deployment architecture automatically scales with your needs

INTERNAL SYSTEMS INTEGRATION

Let us reduce your system complexity by synchronizing your systems to communicate optimally

COMPLIANCE & SECURITY PROCESS

We will ensure your business is complying to the maximum of security-related requirements

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REPORTING

Our IT team can create custom reporting for any engagement

BILLING, PAYMENTS, TICKET ENTRY & UPDATES

Agent expertise across a wide range of abilities designed to improve process workflow and customer satisfaction

TIER, 1, 2, AND 3 LEVEL STAFFING

Top talent, multi-skilled agent support to serve your business

ADD / REMOVE PRODUCTS & SERVICES

We will gauge your customer’s expectations and provide them with a complete solution

HARDWARE & SOFTWARE SUPPORT

Our agents use superior product knowledge to provide support solutions for a wide range of customer needs

OMNI-CHANNEL CUSTOMER SUPPORT

The customer journey isn’t simple and linear but rather a series of handoffs between traditional and digital channels that can vary significantly by customer type. OneSupport will help you create an effective strategy with an in-depth understanding of what your customers truly want, through multiple touchpoints. We are able to identify foundational enablers to support the journeys, featuring multiskilled agents and best-practice contact-center operations to engage with customers live, in various industries and platforms.

 

TALENT ACQUISITION & TRAINING APPROACH

We provide new hire virtual classroom training, one-on-one mentoring, cross-training, and refresher/continuing education as needed. Our curriculum is initially built after attending a Train-the-Trainer (T3) session with our client, in which we discuss training expectations and details of the new engagement. Typically, we rebuild the training materials supplied by our client so that they fit with our training structure, including screenshots and walkthroughs of applicable tools. During the onboarding and training process, we work closely with our client to ensure we have all information needed to prepare agents.

 

TRAINING & NESTING PROCESS

Close client communication and tailored training to prepare our agents for success

QUALITY ASSURANCE & OBSERVATIONS

A team dedicated to the client-specific customer experience focus

WORK-AT-HOME

Pioneers of the Work-at-Home model for 20+ years

TALENT ACQUISITION

Our talent will create an outstanding experience during every interaction

UNIVERSAL AGENT MODEL

Tenured agents supporting multiple channels designed to reduce overhead

COST REDUCTION

Supporting Organizations and Giving Back

SALES

Industry Leading Customer Service and Communication.

INDUSTRIES

Quality Services and Innovative Solutions

PRODUCT & SERVICES

Youthful, Vibrand and Diverse workforce.

GROWTH & SCALABILITY

OneSupport is highly experienced at designing operational models for our clients that take into account the need for growth and scale as programs and products develop. We work with a wide variety of clients, from startups to the Fortune 500, and our ability to design and deliver a diverse range of highly flexible, agile and scalable customer care and support solutions, coupled with our ability to grow programs quickly and cost effectively, is a key differentiator that makes OneSupport the right choice as your contact center partner in today’s marketplace.  

 

CONTACT CENTER MANAGEMENT SUITE (CCMS)

Our contact center platform is a proprietary system developed in-house, in order to provide the most customizable and integrated solutions for our customers. While out-of-the-box platforms already provide similar capabilities, we have yet to find a platform that offers as much unparalleled integration as well as the ability to adapt and grow with our clients.

 

ANALYTICS ENGINE

Our Analytics Engine provides our clients with a seamless, uninterrupted view of data, real-time.

WEB BASED CHAT

XMPP protocol based chat which delivers an intelligent queuing system, ensuring that requests are directed to the most capable agents

CALL CENTER SUITE

We’ve created a host of proprietary tools to manage our day-to-day operations

SCHEDULING

Our proprietary Workforce Optimization (WFO) application supports shared and dedicated agent models that enable us to build staffing models specific to client needs

CONTACT CENTER MANAGEMENT

Our contact center platform is a proprietary system developed in-house in order to provide you with integrated systems

KNOWLEDGE BASE

Our knowledge base was designed around a popular Wiki-based management system to organize all the information used for assisting end-users

CHECK OUT WHAT WE’VE DONE

case studies, white papers, and other resources.

We’ve built some of the most solid relationships with our clients and have impacted large businesses across the globe with our dedicated and hands on approach. Here are some of our recent studies on how OneSupport was able to add value with our innovation, tailored to the needs of your company. Please feel free to contact us to find out more.

Merger & Acquisition Growth Initiatives

Case Study: OneSupport and Frontier Communications

Customer Experience Interaction Model Developer

Case Study: OneSupport and Google, Inc.

Business Continuity and Disaster Recovery

Case Study: OneSupport and Twilio

SERVICE DESIGN FOR A COMPLETE ENTERPRISE SOLUTION

Businesses rely heavily on front line technical support and customer care to survive and thrive, retain current customers, and obtain new ones. At OneSupport we help our partners to improve their overall customer experience, one interaction at a time.

TECHNICAL SUPPORT

At OneSupport we understand that customers don’t care where your tech support call center is located, as long as you provide them with the solutions that they need. With both Brick-and Mortar locations, and the success of our Work-at-Home Universal Agent Model, our qualified technology advisors offer the best assistance with a one- contact fix.

CUSTOMER CARE

Our first priority is always providing your customers with the best possible care and clear communication that is friendly, knowledgable, and solution-driven. Providing a positive experience in all interactions, representing not only your brand, but our brand in supporting your products and services is instrumental in our client reviews and customer ratings. We make it easy.

MANAGED SERVICES

Our team of top-notch Technology Advisors is YOUR team. We are there when you need us, 24/7/365. With our always- on monitoring and alerting, we ensure that all of your tech stays running smoothly without interruption. Our goal is to resolve issues before the become large, overwhelming, and expensive problems. Total support, dedicated to your product and the success of your business.

BUSINESS INTELLIGENCE & ANALYTICS

Increasing visibility in order to gain efficiencies and help your customers gain the insight they need to track progress, we are equipped with a variety of systems customized to your business, and your product. Our award-winning software allows your customers the ability to interact in many ways, leaving no business model or vertical behind.

SALES SUPPORT

Sales are the lifeblood of most companies, so whether you are offerring a product or service, there is a lot of effort put forth bringing in more sales. Taking into consideration why sales support is so valuable, we are able to maximize the potential of each and every interaction in order to improve your sales and increasing your customer loyalty.

PRODUCT SUPPORT

At OneSupport we understand that customers don’t care where your tech support call center is located, as long as you provide them with the solutions that they need. With both Brick-and-Mortar locations, and the success of our Work-at-Home Universal Agent Model, our qualified technology advisors offer the best assistance with a one- contact fix.

Let’s Partner Up

Say Hello!

Now you know a little bit about us, we’d really love to talk about you!
How we can help you create new connections with customers and prospects?
No matter your business challenges and opportunities, we’ve got friendly conversation waiting for you!

If you feel more comforable giving us a call,
we can be reached 24/7/365 at (844) 818-3415

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