FORMER EMPLOYEE INFORMATION

EMPLOYEE INFORMATION

If you are a current employee or a former employee, you should be able to use the information below to solve any problems and answer any questions you might have. Please be sure to read through the sections below to get a full understanding of how to properly contact us in order to get the fastest response possible.

Please use the form below to contact us. Inquiries submitted via the contact form will receive an email response from a representative of the appropriate department within 3-5 business days.

IRS FORMS & W2s

If you are a current or former employee seeking paycheck stubs and/or tax documents, you can find these documents on the UKG Employee Self Service Portal.

  • The company short name is 6164294.
  • View the Payroll Portal Wiki page for instructions and more info.
  • Please ensure that you are logged into the VDI prior to accessing this link.
  • View and download your tax documents
  • Update your tax filing status

Accessing your Form W-2 in UKG

  • From the main menu in the upper left-hand corner of the screen, go to “My info” Navigate to “My pay”, “Tax Forms”, and then “W2”
  • If you see “E-Consent” you must click that button and complete it before viewing a W2
  • If you have already completed E-Consent, click the image of the document with a magnifying glass to download your W2

TROUBLE LOGGING IN?

  • Your UKG/Kronos account username can be found in your personal email associated with OneSupport when you were hired
  • Search your email for “Subject: A new account has been created” from noreply_ukg@onesupport.com

HEALTH SAVINGS ACCOUNT

Your 1095-C can be found online the PlanSource ESS portal. 1095-Cs are not required to file your taxes. Should you need assistance with logging in or accessing your document, please contact PlanSource directly at: (866) 775-4161, Monday – Friday 7am – 10pm CST.

Completed your employment with telenetwork / onesupport and need information about your benefits or to take your Exit Survey?

Former employees can find information regarding benefits, insurance, COBRA, 401(k), along with their post-employment Exit Surveys in their personal email address on file with teleNetwork at the time that employment ended. Search your email for “Subject: teleNetwork Exit Survey from noreply@telenetwork.com” to find this information.

GET IN TOUCH

MAIN HEADQUARTERS

350 Barnes Drive
San Marcos, TX 78666
(800) 580-3355
info@onesupport.com

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