Seamless Integration.
oneconnect:
cloud contact center
In a digital-first world, fast, secure, and scalable customer interactions are a must. Powered by OneConnect, OneSupport’s Cloud Contact Center delivers AI-driven, omnichannel engagement that integrates with your existing systems. Our cloud-native platform adapts quickly, helping you mobilize faster, enhance experiences, and fuel growth.
OneConnect
Infrastructure
The OneConnect Infrastructure delivers high-performance, secure, and scalable IT solutions, ensuring 99.9% uptime, real-time monitoring, and compliance-driven security to support business-critical operations.
Paired with OneSupport’s Cloud Contact Center, OneConnect, which has the capability to fully integrate with customer’s existing systems, businesses gain a fully integrated, AI-powered, omnichannel communication platform that enhances customer engagement across voice, chat, email, and social media.
With intelligent automation, predictive analytics, and seamless CRM integration, companies can optimize support, improve efficiency, and elevate customer satisfaction—all while leveraging a future-ready, cloud-native architecture designed for growth.
Omnichannel Communication
Seamlessly interact with customers via voice, chat, email, SMS, and social media on a unified platform, ensuring consistent and personalized experiences across all channels.
AI-Driven Contact Center Automation
Enhance customer service with AI-powered chatbots, sentiment analysis, and intelligent call routing. Predictive insights drive faster resolutions and smarter decision-making.
Workforce Optimization & Performance Analytics
Boost efficiency and customer satisfaction with real-time agent monitoring, AI-powered performance tracking, coaching, and smart workforce scheduling—all designed to optimize operations and elevate KPIs.
CRM & Third-Party Integrations
Seamlessly integrate with platforms like Salesforce, Zendesk, Microsoft Dynamics, and HubSpot to unlock a 360-degree view of customer interactions—driving deeper engagement and smarter service.
Advanced Security & Compliance
Protect customer data with end-to-end encryption, multi-factor authentication, and strict access controls—while staying fully compliant with PCI DSS, HIPAA, SOC 2, and other industry standards.
OneSupport: Connect Anywhere, Support Everywhere
Next-Generation Cloud Contact Center &
IT Infrastructure – Powered by OneConnect
A Cloud Contact Center Platform That Delivers Smarter Customer Interactions
OneSupport’s Cloud Contact Center, OneConnect, and Managed Services help your business stay agile and innovative with expert, proactive IT management. We ensure seamless performance, security, and scalability—while continuously optimizing your infrastructure, implementing critical updates, and enhancing efficiency. As your strategic partner, we maximize uptime, streamline operations, and power growth with technology tailored to your needs.
Omnichannel Support & Intelligent Routing
Deliver consistent service across voice, chat, email, SMS, and more—with smart routing that connects customers to the right agent at the right time.
AI‑Powered Automation & Virtual Assistants
Automate routine tasks with advanced AI, chatbots, and virtual agents to improve speed, accuracy, and agent efficiency.
Real‑Time Analytics & Sentiment Insights
Gain actionable insights with live dashboards, performance tracking, and sentiment analysis to continuously improve service quality.
Seamless CRM & Platform Integration
Integrate effortlessly with CRMs like Salesforce, HubSpot, and Zendesk—empowering agents with full context and streamlining workflows.
Scalable, Secure Cloud Infrastructure
Built for flexibility, OneConnect scales with your business while maintaining top-tier compliance and data security (HIPAA, PCI DSS, SOC 2).
Customizable Agent & Workforce Tools
Equip your team with dynamic tools for workforce scheduling, quality assurance, training, and real-time coaching—enhancing performance and consistency at scale.
