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CONTACT CENTER OPERATIONS
TAILORED FOR BUSINESSES OF ALL SIZES
MANAGED CUSTOMER EXPERIENCE AS A SERVICE
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CONTACT CENTER OPERATIONS
TAILORED BUSINESSES OF ALL SIZES
MANAGED CUSTOMER
EXPERIENCE AS A SERVICE
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EMBARK ON OUR
OMNICHANNEL TRANSFORMATION
To design an omnichannel experience, companies should follow a sequential process composed of four essential components:
EFFICIENCY
RELIABILITY
INTERACTIVITY
INTELLIGENCE
WE WILL BUILD YOUR TECHNOLOGY TO QUICKLY INTEGRATE WITH YOUR CUSTOMER EXPERIENCE ENVIRONMENT
For over 30 years, OneSupport has been recognized as a leader in Contact Center Outsourcing and is highly experienced in all aspects of the Work-at-Home supply chain. The organization’s flexibility, security, and transparency have played a pivotal role in the establishment of long-term partnerships with clients, with an average client tenure of over 10 years.
OneSupport’s footprint has been expanded across the nation, with 4 physical contact centers in Texas and Mexico, and Work-at-Home capabilities across 26 states. The experienced team enables swift responses and resource reallocation during unexpected outages and other catastrophic scenarios.
Corporate headquarters for OneSupport is based in San Marcos, TX, alongside the nearshore facility in Mexico City, MX. In addition to the brick-and-mortar facilities, the Work-at-Home agent model spans 26 US states with over 1,500 employees. Language capabilities offered by OneSupport include English and Spanish delivery, with translation service capabilities for up to 300 languages.
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HOW WE DELIVER A SMART CONTACT CENTER
The Managed Customer Experience as a Service (CXaaS) solution enables clients to prioritize interactions and deliver interactions based on custom criteria. Speech analytics ensure every call is heard, and key phrases or heavily repeated terms are reviewed by quality control supervisors. OneSupport’s contact center platform is able to collect and provide invaluable data to our clients that can be leveraged to make better data-driven business decisions. The omnichannel platform provides seamless handoffs between agents/channels and enables customers to get the support they need when and how they choose. Integrate client CRM software seamlessly with our cloud based contact center. Branded surveys to capture customer feedback.
With over 30 years of expertise in designing successful operational models that achieve growth, with cost-reduction in mind, for your organization is just a small part of the overall goal in achieving a longterm partnership. OneSupport’s flexibility, adaptibility, and tenacity is critical when understanding the needs of an organization, and the types of systems we are looking at, to create a model that supports the continued growth and success of your business.
WE ARE DEDICATED TO BUILDING LONG-TERM, FLEXIBLE PARTNERSHIPS
Applying our unique approach with a diverse array of partners of every size, we are able to accommodate both Startups and Fortune 500 companies. We know the importance of adaptability, flexibility, and scalability, and for the past 30 years, we've built our business around designing and delivering fully managed IT and contact center solutions that are right for our partners.
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1 (844) 417-8776
contact center outsourcing AND supply chain MANAGEMENT, regardless of proximity
For over 30 years, OneSupport has been recognized as a leader in Contact Center Outsourcing and is highly experienced in all aspects of the Work-at-Home supply chain. The organization’s flexibility, security, and transparency have played a pivotal role in the establishment of long-term partnerships with clients, with an average client tenure of over 10 years.
OneSupport’s footprint has been expanded across the nation, with 4 physical contact centers in Texas and Mexico, and Work-at-Home capabilities across 26 states. The experienced team enables swift responses and resource reallocation during unexpected outages and other catastrophic scenarios.
Corporate headquarters for OneSupport is based in San Marcos, TX, alongside the nearshore facility in Mexico City, MX. In addition to the brick-and-mortar facilities, the Work-at-Home agent model spans 26 US states with over 1,500 employees. Language capabilities offered by OneSupport include English and Spanish delivery, with translation service capabilities for up to 300 languages.
WITH OVER 30 YEARS OF EXPERIENCE, ONESUPPORT HAS A PROVEN TRACK RECORD OF PROVIDING WORLD-CLASS EXPERIENCES
create a seamless experience for your customers with our omnichannel approach
OneSupport is a technology-rich contact center, enabling our clients to provide the best possible customer experience and reduce friction points along the way. We can help businesses modernize their support platform and provide a robust support ecosystem in a simple easy-to-utilize contact center platform. Decrease the number of live interactions required and automate repetitive inquiries by leveraging AI and self-help options.
For over 30 incredible years, OneSupport has been the trusted partner for businesses of all scales, from startups to the Fortune 500, revolutionizing contact center operations. Our commitment to excellence shines through omnichannel delivery, ensuring seamless customer interactions across all platforms. And the best part? We make top-notch service affordable for everyone.
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Keep your business operation
stable and scalable with onesupport
EXPERIENCED
ADAPTABLE
ACCOUNTABLE
INDUSTRIES SERVED
Startups / SaaS / IaaS / Technology
E-Government
Wireless & Telecommunications
Energy & Utilities
Retail
Financial Services
Healthcare
Insurance Services
Travel
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ONESUPPORT IS DEDICATED TO BUILDING LONG-TERM, FLEXIBLE PARTNERSHIPS
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CONNECT WITH OUR TEAM TODAY!
How can we help you create new connections with customers and prospects? FInd out more about implementing a contact center solution that offers the latest capabilities, unlimited capacity, and a flexible, unified omnichannel platform that transforms the agent and customer experience.
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MAIN HEADQUARTERS
350 Barnes Drive
San Marcos, TX 78666
(800) 580-3355
info@onesupport.com
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