POWERFUL PLATFORM, EFFICIENT FUNCTIONALITY
ONECONNECT PLATFORM & INFRASTRUCTURE DESIGN
A POWERFUL PLATFORM THAT
WILL PRODUCE RESULTS
FOR YOUR BUSINESS
ONECONNECT PLATFORM & INFRASTRUCTURE DESIGN
ONECONNECT SECURES A LIGHT FOOTPRINT THAT CAN EASILY INTEGRATE WITH YOUR BUSINESS PROCESSES
OneConnect by OneSupport occupies a unique role in an organization’s customer experience ecosystem – this platform is able to tackle the difficult challenges and precise tasks that can achieve transformative outcomes for customers with the ability to scale and support one-touch solutions with the seamless integration of the OneConnect platform.
The OneConnect engine powers a wide array of customer experience implementations that utilize Voice, Chat, Email, AI, Chatbot, SMS, and Smart IVR technologies, which are configured, designed, and customized on a per-engagement basis, and managed by OneSupport’s IT team.
OneConnect offers an unparalleled ability to cost-effectively provide clients with highly scalable omnichannel support solutions and flexible staff supplementation options, supported by OneSupport’s proprietary OneConnect platform, in-house training, onboarding, IT, & operations teams.
FLEXIBLE
OneConnect CCaaS is designed to provide a highly flexible and scalable CCaaS platform with an emphasis on user-friendliness, regardless of proximity. IT & Operations project teams are 100% in-house, & therefore can move quickly to mobilize new technologies, queues, IVR & processes with minimal lead time.
ROBUST
The OneConnect CCaas platform is built with API – driven, fully exportable & feed-based real-time ACD, tool sets, & reporting engine. With convenient web-based front ends & rich features to enable scalable AI & IVR queue options that facilitate staff level flexibility & synchronous service level tracking.
CREDIBLE
OneSupport’s nationwide domestic recruitment, Work-At-Home proximity, as well as near & offshore recruitment pools enable our in-house recruiting & training teams to quickly upskill agents and launch new programs. Flexibility, security, and transparency have been critical in forging long-term partnerships with our clients.
ADAPTABLE
OneConnect allows for the design of task automation, knowledge management, efficient business processes. Our platform has the flexibility to integrate with applications provided by our clients to support functions such as billing, account validation, provisioning, sales, and additional features for your business.
ONECONNECT PROVIDES EFFICIENT FUNCTIONALITY TO AGENTS AND MANAGERS TO MEET THE SPECIFIC NEEDS FOR OUR CLIENTS’ UNIQUE PROCESSES.
OneSupport utilizes a cloud communications platform to enhance our cloud-based contact center capabilities, ensuring that client operations can scale instantly & infinitely while still being capable of offering highly customizable omnichannel options, AI, & in-depth operational insights.
INTELLIGENT
OneConnect is a fully customizable platform that is able to take advantage of the latest cloud infrastructure and technologies available to deliver the most cost-effective and ideal customer experience.
EASILY INTEGRATED
OneConnect’s light footprint is designed to be easily integrated with a wide array of systems and infrastructure and can work within both modern and legacy systems while minimizing operational disruptions.
SCALABLE
The OneConnect platform is specifically designed for rapid deployment, and can adapt to changing contact volume demands as needed, ensuring that your business operations can scale instantly and efficiently.
SECURE
The OneSupport team works with your business to develop a secure and efficient data migration strategy to convert client systems to the OneConnect platform that will meet the needs of your security requirements.
WE ARE DEDICATED TO BUILDING LONG-TERM, FLEXIBLE PARTNERSHIPS
Applying our unique approach with a diverse array of partners of every size, we are able to accommodate both Startups and Fortune 500 companies. We know the importance of adaptability, flexibility, and scalability, and for the past 30 years, we've built our business around designing and delivering customized contact center solutions that are right for our partners.
CONNECT WITH OUR TEAM TODAY!
1 (844) 417-8776
ONECONNECT SECURES A LIGHT FOOTPRINT THAT
CAN EASILY INTEGRATE WITH YOUR BUSINESS PROCESSES
OneConnect occupies a unique role in an organization’s customer experience ecosystem – this platform is able to tackle the difficult challenges and precise tasks that can achieve transformative outcomes for customers with the ability to scale and support one-touch solutions with the seamless integration of the OneConnect platform.
OneConnect’s engine powers a wide array of customer experience implementations that utilize Voice, Chat, Email, AI, Chatbot, SMS, and Smart IVR technologies, which are configured, designed, and customized on a per-engagement basis, and managed by OneSupport’s in-house IT team.
FLEXIBLE
OneConnect CCaaS is designed to provide a highly flexible and scalable CCaaS platform with an emphasis on user-friendliness, regardless of proximity. IT & Operations project teams are 100% in-house, & therefore can move quickly to mobilize new technologies, queues, IVR & processes with minimal lead time.
ROBUST
The OneConnect CCaas platform is built with API – driven, fully exportable & feed-based real-time ACD, tool sets, & reporting engine. With convenient web-based front ends & rich features to enable scalable AI & IVR queue options that facilitate staff level flexibility & synchronous service level tracking.
CREDIBLE
OneSupport’s nationwide domestic recruitment, Work-At-Home proximity, as well as near & offshore recruitment pools enable our in-house recruiting & training teams to quickly upskill agents and launch new programs. Flexibility, security, and transparency have been critical in forging long-term partnerships with our clients.
ADAPTABLE
OneConnect allows for the design of task automation, knowledge management, & business processes to effeciently. Our platform has the flexibility to integrate with applications provided by our clients to support functions such as billing, account validation, provisioning, sales, and all features required for your business.
ONECONNECT PROVIDES EFFICIENT FUNCTIONALITY TO AGENTS AND MANAGERS TO MEET THE SPECIFIC NEEDS FOR OUR CLIENTS’ UNIQUE PROCESSES.
OneSupport utilizes a cloud communications platform to enhance our cloud-based contact center capabilities, ensuring that client operations can scale instantly and infinitely, while still being capable of offering highly customizable omnichannel options, AI, & in-depth operational insights.
One of the key elements to our success has been the development and integration of proprietary technology that we’ve built with our in-house software development teams. We realized early on that standard out-of-the-box contact center systems would not be able to provide the functionality that we were looking for. We set out to build our own platform that provided better visibility, analytics, and insight into agent and engagement performance. We have successfully utilized our proprietary tools and processes to reduce customer churn, improve one-call resolution, and increase customer satisfaction beyond what our partners were able to achieve.
INTELLIGENT
OneConnect is a fully customizable platform that is able to take advantage of the latest cloud infrastructure and technologies available to deliver the most effective and ideal customer experience.
EASILY INTEGRATED
OneConnect’s light footprint is designed to be easily integrated with a wide array of systems and infrastructure and can work within both modern and legacy systems while minimizing operational disruptions.
SCALABLE
The OneConnect platform is specifically designed for rapid deployment, and can adapt to changing contact volume demands as needed, ensuring that your business operations can scale instantly.
SECURE
The OneSupport team works with your business to develop a secure and efficient migration strategy to convert client systems to the OneConnect platform that will meet the needs of your security requirements.
WE ARE DEDICATED TO BUILDING
LONG-TERM, FLEXIBLE PARTNERSHIPS
CONNECT WITH OUR TEAM TODAY!
How can we help you create new connections with customers and prospects? FInd out more about implementing a contact center solution that offers the latest capabilities, unlimited capacity, and a flexible, unified omnichannel platform that transforms the agent and customer experience. For existing retail customers, please call 1 (844) 417-8776.
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info@onesupport.com
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