Companies seeking to keep pace with industry leaders must embark on an omnichannel transformation—one that views touchpoints not in isolation but as part of a seamless customer journey. And since customer journeys aren’t simple and linear but a series of handoffs between traditional and digital channels that can vary significantly by customer type, an effective strategy requires an in-depth understanding of what customers truly want.

To design an omnichannel experience, companies should follow a sequential process composed of four essential components:

OneSupport is a technology-rich contact center, enabling our clients to provide the best possible customer experience and reduce friction points along the way. We can help businesses modernize their support platform and provide a robust support ecosystem in a simple easy-to-utilize contact center platform. Decrease the number of live interactions required and automate repetitive inquiries​ by leveraging AI and self-help options.

Our expertise in designing successful operational models that achieve growth, with cost-reduction in mind, for your organization is just a small part of the overall goal in achieving a longterm partnership. Our flexibility, adaptibility, and tenacity is critical when understanding the needs of an organization, and the types of systems we are looking at, to create a model that supports the continued growth and success of your business.

Our AI powered CCAAS solution enables clients to prioritize interactions and deliver interactions based on custom criteria. Speech analytics ensure every call is heard, and key phrases or heavily repeated terms are reviewed by quality control supervisors. OneSupport’s contact center platform is able to collect and provide invaluable data to our clients that can be leveraged to make better data-driven business decisions. Our omnichannel platform provides seamless handoffs between agents/channels and enables customers to get the support they need when and how they choose. Integrate client CRM software seamlessly with our cloud based contact center. Branded surveys to capture customer feedback.

Our expertise in designing successful operational models that achieve growth, with cost-reduction in mind, for your organization is just a small part of the overall Wgoal in achieving a longterm partnership. Our flexibility, adaptibility, and tenacity is critical when understanding the needs of an organization, and the types of systems we are looking at, to create a model that supports the continued growth and success of your business.