ON-DEMAND RECRUITING, ONBOARDING, AND
STAFFING & TRAINING SUPPLEMENTATION
A RICH AND DIVERSE TALENT POOL
OneSupport’s national footprint provides the ability to draw from a rich and diverse talent pool. By offering multi-lingual employment in over 19 states, OneSupport is able to rapidly recruit, onboard, and train agents for seasonal or emergency needs, or to maintain headcount.
Since 2008, OneSupport has managed a remote workforce. This experience allowed for an easy adaptation to the global crisis of 2020, with minimal interruptions to every day operations.
OneSupport sources candidates across the country, and is able to hire in different regions and dedicate each agent to specific engagements, with the ability to provide a “close-to-home” feel for clients and their customers. We are able to provide agents from a remote-first talent pool that stretches across the entire nation. Paying better rates and providing better benefits to the employee.
The labor-pool footprint is centered around Tele-Centers requiring additional headcount. OneSupport’s advertising capabilities and highly-experienced onboarding team ensures a rich and selective talent pool, enhances the efficiency of the client’s onboarding process, and ensures all agents, regardless of Tele-Center receive a homogenous training experience.
OneSupport builds a pool of candidates to be onboarded on a probationary basis. If the candidate passes OneSupport training, and proves to be a valuable asset to our clients, they become eligible to be onboarded as an employee of the client, if the client so desires. Promoting an “only from within policy” ensures every member of our team knows the business from the ground up.
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LONG-TERM, FLEXIBLE PARTNERSHIPS
CONNECT WITH OUR TEAM TODAY!
How can we help you create new connections with customers and prospects? FInd out more about implementing a contact center solution that offers the latest capabilities, unlimited capacity, and a flexible, unified omnichannel platform that transforms the agent and customer experience.
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