Will Your Technical Support Company Support You?
Let’s face it, at one point or another most of us need technical support. As technology advances, and we add more and more devices to our homes and businesses, it’s not always possible to know the ins and outs of all the different operating systems and software we need to use. That’s why it’s a good idea to have a technical support company that you know is there when you need them. There are so many tech support companies these days, it’s hard to know where to start.
Are They There When You Need Them?
Are they available 24/7? Some tech support companies are only available during business hours. This isn’t a great fit if you have computer problems at night or over the weekend. Finding a tech support company that is available on your schedule is a must. Computers don’t only break during regular business hours. You need a company that’s available to you around the clock, including holidays. When you’re shopping for a support company, make sure you know when they’re available to support you and if there are any hidden fees.
Also consider where your support is coming from. Do you want to call India for your support? If a company is willing to outsource to save a little bit of money, what kind of support are they really offering you?
What Devices Do Tech Support Companies Fix?
You need technical support company that supports all of your hardware, regardless of manufacturer and age. Many tech support companies only cover a few kinds of devices. So if you’re having issues that involve your PC, your router and your tablet, you may be ping-ponged between two or more technical support companies trying to take care of one issue.
Many won’t support issues with things like game consoles or different operating systems such as Mac OS or Linux. If you’re referred from a technical support company to a device manufacturer, many only help with devices that are still in-warranty, or they charge an arm and a leg for out of warranty support.
How Does the Technical Support Company Offer Help?
Many tech support companies offer only one kind of support – phone or chat. Having only one option available might not fit the situation you’re in. If they only offer chat, what if your network is completely down? If they only offer phone support, what if it’s your phone that’s having issues? It’s better to have more than one option to make sure you can get help when you need it, no matter which device is down at the time.
OneSupport has you covered. OneSupport can help you with the operating systems and software on computers, gaming consoles, smartphones, tablets, and smart-home devices. They’re available 24/7, open every day of the year. They’ll even troubleshoot accessories like printers and scanners. OneSupport is 100% U.S.-based, and the technical support company offers both phone and chat support. Give OneSupport a call at 844-818-3415, or chat with a technician at OneSupport.com/connect.