Executive Summary: Seasonal volume fluctuations present a familiar challenge for many types of businesses, including those that utilize contact center-based customer care representatives to help meet additional demand. Oftentimes, leaders choose to hire temporary...
Today's workforce is experiencing growth and change when it comes to workforce obligations and expectations. The structure of the 9-5 workday has shifted to allow employees a better work-life balance. Now with the spread of Covid-19, millions are working from home....
Businesses are always looking for ways to stay ahead of the competition. Unfortunately, even if you’ve had success in the past, the same strategies don’t guarantee you success in the future—especially if those strategies don’t involve making your business as efficient...
Setting up a Gmail account is quite easy; managing it, on the other hand, is a bit more complicated. With all email platforms, there are a few daily tasks seniors should know how to do. Gmail is a great email platform for seniors because, with a Gmail account, they...
Microsoft has 1.2 billion users worldwide. With that many users, it’s a safe bet that there is a multitude of scams targeting Microsoft accounts. One of the latest Microsoft spoofing scams attempted to hit one of OneSupport’s Technology Advisors recently. Luckily she...
Managed IT Services
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