ONESUPPORT FOR ENTERPRISE

TECHNOLOGY PLATFORM
CUSTOMIZATION & IMPLEMENTATION

PLATFORM CUSTOMIZATION
& IMPLEMENTATION

One of the key elements to our success has been the development and integration of proprietary technology that we’ve built with our in-house software development teams. We realized early on that standard out-of-the-box contact center systems would not be able to provide the functionality that we were looking for. We set out to build our own platform that provided better visibility, analytics, and insight into agent and engagement performance. We have successfully utilized our technology platform customization, proprietary tools and processes to reduce customer churn, improve one call resolution, and increase customer satisfaction beyond what our partners were able to achieve.

WE CREATE CUSTOM TOOLS THAT WILL INCREASE YOUR CUSTOMER SATISFACTION

Our unique approach to customer engagement and performance improvement hinges on the ability for us to create custom tools and processes that your business is able to utilize and integrate with existing applications for functions such as billing administration, account validation, provisioning, sales, and other features. OneSupport for Enterprise offers a complete solution with  a focus on:

Business Continuity & Staffing
Proprietary Technology Platforms
Compliance & Security Process
Artificial Intelligence
Internal Systems Integration
Reporting & Technology Engagement

WHY ONESUPPORT IS THE RIGHT PARTNER FOR YOU

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SERVICE DESIGN EXPERTISE

Our solutions are designed based on the needs of your customers and your business goals.

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TRANSFORMATIONAL APPROACH

We apply innovative technology in order to deliver a unique customer experience and maximum efficiency.

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OUTCOME-BASED BUSINESS MODELS

Our long-term strategic partnerships are based on contractual models which aim to increase the success of our clients.

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DELIVERY CAPABILITIES

We deliver OneSupport quality services with the highest data security and compliance standards.

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PIONEERS OF WORK-AT-HOME

OneSupport has established itself as the leader in the Work-at-Home contact centers, with over 18 years of experience operating our Work-at-Home model at scale, based in 26 U.S States and the Mexico City metropolitan area, and multiple Brick-and-Mortar sites in Texas and Mexico to supplement our Work-at-Home operations.  

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AGILITY AND CUSTOMER CENTRICITY

We are quick to adapt and customize our services to the changing needs of our clients.

THE FULL ONESUPPORT FOR ENTERPRISE SOLUTION

ONESUPPORT ENTERPRISE SERVICES

TECHNOLOGY PLATFORM
CUSTOMIZATION & IMPLEMENTATION

PLATFORM INTEGRATION

CONTACT CENTER MANAGEMENT

OMNI-CHANNEL SUPPORT

TALENT ACQUISITION & TRAINING

GROWTH & SCALABILITY

ENTERPRISE CONTACT CENTER SOLUTIONS

TECHNOLOGY PLATFORM INTEGRATION

One of the key elements to our success has been the development and integration of proprietary technology that we’ve built with our in-house software development teams. We realized early on that standard out-of-the-box contact center systems would not be able to provide the functionality that we were looking for. We set out to build our own platform that provided better visibility, analytics, and insight into agent and engagement performance. We have successfully utilized our technology platform customization, proprietary tools and processes to reduce customer churn, improve one call resolution, and increase customer satisfaction beyond what our partners were able to achieve.

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Business Continuity & Staffing

OneSupport has continued to expand our footprint across the nation, with 4 physical contact centers in Texas and Mexico, and Work-at-Home capabilities across 26 states. Our experienced team allows us to quickly respond and reallocate resources during unexpected outages and other catastrophic scenarios. Most recently, two partners were recently required to evacuate their call centers due to the unprecedented Covid-19 threat.

OneSupport’s Work-at-Home resources were able to quickly add headcount to handle a major increase in contact volume. We are continuing to work with our partners on strategies, including extending our Work-at-Home infrastructure to our other partners to ensure that end-users are able to receive adequate support during these major disruptions in the business environment.

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Proprietary Technology Platforms

Our proprietary platform continues to evolve in order to provide the most efficient functionality to our agents and managers to meet the specific needs of each of our clients’ processes. Our solution has grown to encompass a host of functions:

 

  • Cloud-based Telephony & PBX
  • Agent Attribute Call Distribution
  • Reporting / Analytics Engine
  • Workforce Management
  • CRM / Trouble Ticketing
  • Outage Management
  • Omni-Channel Delivery (Phone, Chat, Text, Email, Remote Support, Social Media, etc.)
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Compliance & Security Processes

With increased innovation in business and overall digital consumption, the delivery of systems to protect customer security in a  transactional environment is imperative. Remaining compliant and also dependent on internal departments often ends in a tug of war between operational efficiencies and the risk of noncompliance. The best answer to this challenge, for any company, is identifying its standard of compliance based on its unique risk, while simultaneously decreasing the negative operational impact. At OneSupport, we are able to accomplish this task with real-time screening, which has proven invaluable to rapidly growing, digitally driven businesses

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Artificial Intelligence

We will help your brand build machines that can reason, learn, and integrate intelligently with your business. OneSupport has utilized advanced technology for decades, from our proprietary call monitoring software to AI that can help close sales, drive revenue, and ensure quality metrics are being met in real time.

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Internal Systems Integration

One of the key differentiators setting us apart from the rest, is our ability to build and create proprietary platforms to help with visibility, analytics, and insight into agent and engagement performance. These platforms integrate seamlessly, and are tailored with your existing technology in mind.

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Reporting & Technology Engagement

Reports are provided on a daily basis in the client’s preferred format (CSV, XML, JSON, FTP, REST, etc). Reports are also available in real-time via our web based reporting dashboard. Our IT team can also create custom reporting for any engagement and help feed reporting data into their existing dashboard or reporting portal. Call metrics are typically based on the following reporting criteria, but additional metrics can be added or customized in accordance with our clients wishes.

WE CREATE CUSTOM TOOLS THAT
WILL INCREASE YOUR CUSTOMER SATISFACTION

Our unique approach to customer engagement and performance improvement hinges on the ability for us to create custom tools that your business is able to utilize and integrate with existing  applications for functions such as billing administration, account validation, provisioning, sales, and other features.

WHY ONESUPPORT IS THE RIGHT PARTNER FOR YOU

et|icon_link_alt|

SERVICE DESIGN EXPERTISE

Our solutions are designed based on the needs of your customers and your business goals.

et|icon_lightbulb_alt|

TRANSFORMATIONAL APPROACH

We apply innovative technology in order to deliver a unique customer experience and maximum efficiency.

fab|fa-pushed|

OUTCOME-BASED BUSINESS MODELS

Our long-term strategic partnerships are based on contractual models which aim to increase the success of our clients.

et|icon_datareport|

DELIVERY CAPABILITIES

We deliver OneSupport quality services with the highest data security and compliance standards.

et|icon_globe|

PIONEERS OF WORK-AT-HOME

OneSupport has established itself as the leader in the Work-at-Home contact centers, with over 18 years of experience operating our Work-at-Home model at scale, based in 26 U.S States and the Mexico City metropolitan area, and multiple Brick-and-Mortar sites in Texas and Mexico to supplement our Work-at-Home operations.  

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AGILITY AND CUSTOMER CENTRICITY

We are quick to adapt and customize our services to the changing needs of our clients.

Let’s Partner Up

Say Hello!

Now you know a little bit about us, we’d really love to talk about you!
How we can help you create new connections with customers and prospects?
No matter your business challenges and opportunities, we’ve got friendly conversation waiting for you!

If you feel more comforable giving us a call,
we can be reached 24/7/365 at (844) 818-3415

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