OneSupport Helpdesk Solutions
Cost Savings & Scalability
Cost savings and scalability are two of the most common benefits that businesses seek when they implement an IT Helpdesk, and we are properly staffed to provide you with a low cost option for transferring simple work from expensive engineering teams, enabling you to focus on activities that add more value to your company.
IT Help Desk and Real-Time Fixes
At OneSupport, we pride ourselves in the adoption and implementation of “best practice” support. This includes providing your business with a dedicated expert Technology Advisor, available to you and your employees, 24/7/365, so there is never a problem that our team can’t handle.
User Sentiment & Engagement
Helpdesk support is the starting point for many key processes and services for a sucessful IT ecosystem. OneSupport will serve as the primary interface between your employees, processes, and IT services that enable them. Our interactions will provide your business with valuable insight and satisfaction.
In addition to providing you with helpdesk support, we are also able to implement a knowledge management system to capture knowledge in a place that can be accessed by your business and employees. Answers to Frequently Asked Questions can be provided directly to your employees – avoiding the need for direct Technology Advisor contact.
OneSupport’s IT Helpdesk
Modern technology trends including your current IT operations and business technology have led us to understand how we can help you keep up with these advancements. We will assist your employees and users with a centralized resource to answer questions, troubleshoot problems, and facilitate solutions to known problems.
What IT Helpdesk Methods is Your Business Currently Using?
At OneSupport, our IT helpdesk resource is intended to provide your internal users with information and support related to your IT business processes, products, and services. Our helpdesk services are capable of handling a myriad of technology-based requests and come complete with a dedicated team of Helpdesk Specialists.
350 Barnes Drive
San Marcos, TX 78666