OneSupport For Business:

IT HELPDESK

OneSupport For Business:

24/7 IT HELPDESK

IT Helpdesk

DESKTOP & APPLICATION SUPPORT

ID & SYSTEM PROVISIONING

PROACTIVE MAINTENANCE

MOBILE DEVICE SUPPORT

DESK DISPATCH & ON-SITE SUPPORT

AFTER HOURS SUPPORT REQUESTS

OneSupport

Relax, We Will TECH It From Here!

Rather than incur the expense of managing customer inquiries in-house, OneSupport can seamlessly handle these technical support services for you, 24 hours a day, 7 days a week.

Our purpose is to provide a centralized resource to answer questions, troubleshoot problems and facilitate solutions to known problems. Acting as an extension of your own team, we’re always extremely mindful, and know our role is to reflect your reputation and meet expectations of a prompt, courteous, and responsive service anytime you need IT.

Desktop & Application Support Services

OneSupport helps easily manage servers and over 1200 applications including Azure, AWS IaaS, PaaS and SaaS.  With desktop and application support, your employees stay on track and are able to work at their maximum performance. 

We deal with people both on a business level and IT level of understanding; our Technology advisors act as the technical point of contact to fix your business application and system issues, or incidents as they are known, that disrupt the service they depend upon.

Avoid downtime as we provide your business and employees with reliable support, 24/7.

 

OneSupport

ID Management

OneSupport helps determine whether a user has access to systems, and also sets the level of access and permissions a user has on a particular system. For instance, a user may be authorized to access a system but be restricted from some of its components. Rest assured your most critical files stay safe and protected with ID management.

System Provisioning

One of many identity management procedures, system provisioning defines the different ways of managing an individual’s digital identity, authentication and authorization rights.  

OneSupport

Stay a Step Ahead of Threats

Proactively protect your network and data with OneSupport network intrusion detection. We monitor for malicious traffic and suspicious activity patterns 24/7.  Utilizing a sophisticated global threat intelligence network we help analyze network traffic and identify advanced threats across on-premises and hosted services, as well as public cloud environments.  

Workstation security and maintenance are often overlooked and can put your business at risk.  OneSupport offers maintenance services such as system defragmentation, hard disk checks, temporary file clean-ups and identifies needed upgrades such as memory, hard disk and application upgrades to help protect your whole organization.  

OneSupport

Mobile Device Support Services

The Technology Advisors at OneSupport are well versed in the core elements of MDM, and it’s network access control. We can provide your business with technologies that include the capability to check devices that want access to the network to first verify that the device has not been compromised or jailbroken.

Additional MDM technology that we offer can be used to selectively enable or disable native device capabilities, protecting your business network and technology and most crucial assests.

OneSupport

On-Site Services & Remote Support

OneSupport provides quick ticketing and remote support from any screen whenever and wherever you need it.  Easily connect with a tech for real-time support 24/7.  In the event, the issue requires an On-Site repair our easy to use quick ticket portal provides our techs with detailed information, updates and ease of communication so you stay in the loop and up to date on your resolution.

OneSupport

We're Here for Your "Anytime" Support Needs, 24/7/365

OneSupport provides a convenient and intuitive interface that allows your employees to submit tickets and check ticket status, leading to faster and more efficient issue resolution. 

With a simple and easy to use application, OneSupport streamlines the ability to submit tickets, view ticket status and updates from any screen or mobile device in the office or on the go 24/7. We deliver fast and reliable results, allowing you to save time and money by simplifying your business IT support needs.

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THE IMPORTANCE OF PASSWORD MANAGEMENT

OneSupport password management helps manage risk, shorten incident resolution times and help your business meet compliance guidelines. Keep access in the hands of those who need it and away from those who don’t.  OneSupport manages access to devices, networks, and applications with tools developed and designed to streamline incident resolutions anytime 24/7. Keep productivity up by providing your users a quick way to reset forgotten passwords for their work devices.

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THE IMPORTANCE OF PASSWORD MANAGEMENT

OneSupport password management helps manage risk, shorten incident resolution times and help your business meet compliance guidelines. Keep access in the hands of those who need it and away from those who don’t.  OneSupport manages access to devices, networks, and applications with tools developed and designed to streamline incident resolutions anytime 24/7. Keep productivity up by providing your users a quick way to reset forgotten passwords for their work devices.

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THE IMPORTANCE OF PASSWORD MANAGEMENT

OneSupport password management helps manage risk, shorten incident resolution times and help your business meet compliance guidelines. Keep access in the hands of those who need it and away from those who don’t.  OneSupport manages access to devices, networks, and applications with tools developed and designed to streamline incident resolutions anytime 24/7. Keep productivity up by providing your users a quick way to reset forgotten passwords for their work devices.

OneSupport

Tab 11

THE IMPORTANCE OF PASSWORD MANAGEMENT

OneSupport password management helps manage risk, shorten incident resolution times and help your business meet compliance guidelines. Keep access in the hands of those who need it and away from those who don’t.  OneSupport manages access to devices, networks, and applications with tools developed and designed to streamline incident resolutions anytime 24/7. Keep productivity up by providing your users a quick way to reset forgotten passwords for their work devices.

IT Helpdesk & how OneSupport can positively impact your business needs.

Modern technology trends including your current IT operations and business technology have led us to understand how we can help you keep up with these advancements by assisting your employees and users with a centralized resource to answer questions, troubleshoot problems, and facilitate solutions to known problems. 

What methods of IT Helpdesk support is your business currently using?

At OneSupport, our IT helpdesk resource is intended to provide your internal users with information and support related to your IT business processes, products, and services. Our helpdesk services are capable of handling a myriad of technology-based requests and come complete with a dedicated team of Technology Advisors on standby – 24/7/365 via phone, website, instant messaging, and email. “You break it, we’ll TECH it from here.”

Technology Advisors On Standby – 24/7/365

At OneSupport, our IT helpdesk resource is intended to provide your internal users with information and support related to your IT business processes, products, and services. Our helpdesk services are capable of handling a myriad of technology-based requests and come complete with a dedicated team of Technology Advisors on standby – 24/7/365 via phone, website, instant messaging, and email. “You break it, we’ll TECH it from here.”

 

 

Comprehensive and Secure

Everything Your Business Needs - All in OneSupport.

Compliance & Solutions

Regulatory Compliance

Proactive Solutions

Fully Managed Solutions

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Regulatory Compliance

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Proactive Solutions

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Fully Managed Solutions

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HIPAA Compliant

Safeguard your business with the privacy, security, and integrity of protected health information.

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SOC 2 Type II

Monitor, control and secure your financial framework with SOC 2 compliance.

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SSAE16 Accredited

Protect your business against email-borne threats with intelligent protection and filtering technology.

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FIPS Cryptographic Standards

Security that meets FIPS (9140-2) cryptographic standards utilizing FIPS-compliant open SSL cryptographic modules.

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ECDH Key Agreement

Safeguard shared data between endpoints to help keep communication protected and secure.

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AES 256 Data Encryption

Advanced data encryption that helps keep your business data secure both in transit and at rest.  

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Two-Factor Authentication

Multi-layer authentication that helps keep your business accounts safe from attacks.

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Proactive Server

  • Advanced Server Support
  • Key Application Maintenance
  • Scheduled Preventative Maintenance
  • License & Asset Management
  • Additional Support Billed at Time & Material Rate
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Proactive Workstation

  • Availability Monitoring
  • OS & 3rd Party Patch Management
  • Scheduled Preventative Maintenance
  • Managed Anti-Virus
  • Hosted Anti-Spam
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Network Support

  • Firewall Management & Maintenance
  • Router & Switch Monitoring
  • Unlimited Remote Support
  • On-Site Support Availability
  • Monthly Network Health Review
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Fully Managed Server Support

  • Includes All Proactive Features Plus:
  • Configuration Management
  • Real-Time Server Optimization
  • Managed Anti-Virus
  • Server Backups
  • Ransomware Protection & Rollback Feature
  • Unlimited Remote Support
  • 750 GB Monthly Server Capacity
  • 250 GB Additional Server Upgrade Availability
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Fully Managed Workstation Support

  • Includes All Proactive Features Plus:
  • Advanced Performance Monitoring
  • Configuration Management & Enforcement
  • Real-time Workstation Optimization
  • Managed Audit
  • Workstation Backup
  • 100 GB Monthly Workstation Capacity
  • 250 GB Additional Workstation Upgrade Availability
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Fully Managed Network Support

  • Firewall Management & Maintenance
  • Router & Switch Monitoring
  • Unlimited Remote Support
  • On-Site Support Availability
  • Monthly Network Health Review

A centralized resource to answer questions, troubleshoot problems, and facilitate solutions.

Cost Savings and Scalability

Cost savings and scalability are two of the most common benefits that businesses seek when they implement an IT Helpdesk. We are properly staffed and will provide you with a low cost option for transferring simple work from expensive engineering teams, and enable you to focus on activities that add more value to your company.

IT Helpdesk & Real-Time Fixes

At OneSupport, we pride ourselves in the adoption and implementation of “best practice” support.  This includes providing your business with a dedicated expert Technology Advisor, available to you and your employees, 24/7/365. There is never a problem that our team can’t handle, and never a delay in providing you with a quick solution to your tech issue.

User Sentiment & Engagement

Helpdesk support is the starting point for many key processes and services for a sucessful IT ecosystem. OneSupport will serve as the primary interface between your employees, processes, and IT services that enable them. Our interactions will provide your business with valuable insight and satisfaction as we resolve each issue in a timely manner.

Knowledge Management

In addition to providing you with helpdesk support, we are also able to implement a knowledge management system to capture knowledge in a place that can be accessed by your business and and employees. Answers to Frequently Asked Questions can be provided directly to your employees – avoiding the need for direct Technology Advisor contact.

Contact Us

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Business Sales

Monday-Friday: 8am – 8pm

Get Started

Ready to make a real change?  Experience IT with OneSupport for Business

Contact Us

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Business Sales

Monday-Friday: 8am – 8pm

Get Started

Ready to make a real change?  Experience IT with OneSupport for Business

What makes us different?

Support, secure, consult and monitor.
We deliver products that work for your business.

We pride ourselves in the service that we provide to customers every day. Our 20+ years of experience has shaped the insight and knowledge that we bring to each engagement. Our team is dedicated to providing the best possible customer experience for our customers. It’s our people that truly make OneSupport special. Resolve your IT challenges today with services you can trust. 

Contact OneSupport @ (877) 588-7437
Business Sales:  Monday - Friday 8am-8pm

Request a Demo

The customer service is outstanding. They’re very apologetic if there’s a problem. They do their best to take care of things. These guys have worked really hard at customer service and professionalism. If you can make the switch, I’d highly recommend it.
Brad Tuttle

TIME Magazine, February 2014

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